Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    Networking

    PropTech

    Remote Work

    Scheduling Software

    Simulation

    Startup

    Storage

    Wireless

  • Banking

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Healthcare

    Insurance

    Legal

    Manufacturing

    Pharma and Life Science

    Retail

    Travel and Hospitality

  • CISCO

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Enterprise Architecture

    Enterprise Communications

    Enterprise Contract Management

    Field Service

    HR Technology

    IT Service Management

    Procurement

    Product Management

    RegTech

    Revenue Management

Menu
    • Education
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Education
    Editor's Pick (1 - 4 of 8)
    left
    A Blend of Six Technologies to Enhance Teaching-Learning Processes

    John Hui, CIO, The Education University of Hong Kong

    The Power of Partnering in Educational Technology

    Paul Oppenheimer, CIO, and Sue Bolt, Director Planning & Resources, RMIT University

    Key principles for campus technology investments

    Jeff Murray, CIO, University of Tasmania

    Love IT or List IT: Renovating STEM

    Paige Francis, Associate CIO, University of Arkansas

    Technology Driving Change in Higher Education

    Anthony Molinia, CIO IT Services, University of Newcastle

    The Impact of Technology on Research

    Christine Burns, Chief Information Officer, University Of Technology Sydney

    Discovering the Unique Possibilities in Higher Education

    Anthony Molinia, CIO, IT Services, University of Newcastle

    What is the Next Big Thing?

    Jeff Murray, CIO, University of Tasmania

    right

    Artificial Intelligence in Higher-Education

    By Christopher Harrison, CTO, Nova Southeastern University

    Tweet
    content-image

    Christopher Harrison, CTO, Nova Southeastern University

    Over the last few years, Artificial Intelligence (AI) has been gaining momentum across all industries and all spectrums of the world from consumer solutions such as Siri and Alexa leveraging Machine Learning to disruptive technologies such as Uber and Lyft as well as social media channels such as Facebook, Instagram, Snapchat and Twitter to the extreme side of quantum computing attempting to solve the world’s biggest and most complex issues and challenges.

    Let’s consider for a minute Higher-Ed including private and public institutions either for-profit or non-profit undergoing significant challenges in attempting to attract, recruit and ultimately enroll students across the globe in a highly competitive environment including a consumer (student) who is more educated as far as options available thanks to the internet, social media and other factors. This compounded with unsustainable tuition increases performed by some institutions as well as increased educational policy changes and regulations, are creating a challenging landscape for post secondary institutions across the nation.

    Universities and colleges have traditionally lagged behind the constant evolution and innovation of technology as compared with other industries and sectors. This has begun to change in particular driven by the current mainstream challenges and augmented with new generations such as Millenniums and iGen or Generation Z who have embedded in their DNA a digital world that Higher-Ed has yet to match and deliver on their expectations. This goes well beyond hyper-connectivity by which students expect to have 3-4 devices connected at all times (laptop, tablet, smartphone, smartwatch) and have information and systems connected at all times; it specifically refers to student’s overall experience that starts from the time they’ve shown initial interest as a lead, application, enrollment, entire academic program, on-campus activities, graduation and into an alumni role.

    Within Higher-Ed, there are enormous untapped opportunities for product/services companies, administrators, educators, start-ups and technology professionals to begin embracing AI across the student-ecosystem and infuse innovation to traditional academic processes by leveraging disruptive technologies. Some of the potential areas with direct AI benefit to a student’s life-cycle are:

    a) Recruitment – University’s marketing and public-facing websites can deliver a better initial experience to prospective students and parents by leveraging bot technology which allows intelligent agents to provide answers about the institution, financial-aid, programs, accreditation, admissions, enrollment process and other key questions fundamental for a potential student through an interactive experience.

    b) Tuition and Financial Aid – This is arguably the most decisive factor for a student who wants to attend a particular college or university. Traditionally, it has been made a complex and at times bureaucratic process that overcomplicates a simple answer to the student around “How much will it cost for me to attend school” and “how much financial aid can I get based on a combined family income”. In addition to this hurdle, is the ability for a student to know if they are eligible for a particular grant or scholarship. All of this makes it very difficult for a student and parents (undergraduate degree-seekers) to understand their options. This is compounded with the fact that students and parents are now significantly savvier when it comes to selecting and applying to a particular college.

    By leveraging AI through bots, institutions can deliver the answers to tuition cost, financial aid calculations, loan-type options as well as eligibility for grants and scholarships in an interactive, fun and informative manner. These tools can be delivered via many different channels including school’s web-sites, portals, microsites, mobile apps and others.

    c) Enrollment Process – Nothing will ever replace the human-touch aspect of an educational professional interacting directly with a student; especially since the student has already made a conscious decision to pursue an education at a particular institution and is keen on beginning the educational journey.

    However, there is a great opportunity by combining the power of AI and Big-Data in ways that has never done before. Again, by leveraging bots that can provide the answers to common enrollment questions as well as solutions and options as data is consumed from “Data Lakes” and new answers are been fed into the repositories, institutions can provide quicker and more efficient answers to student’s need and these “services” will become smarter over periods of time.

    d) Student Support – A key service organization in any college or university that is student-facing is the student support group which provides front-end user support for common academic, campus and other similar types of issues. Usually, this is broken down by Tier-1, Tier-2 and Tier-3 levels of support depending on the complexity and severity of the issue.

    A great opportunity exists in disrupting the traditional call-center model of support to students by implementing bots that are designed to provide quick and efficient answers 7x24x365 to students on basic issues and challenges. As the bots learn from the new questions and answers over periods of times, these can be leveraged across campuses, programs, on-line and other student segments.

    e) Additional Opportunities – Besides the traditional student-centric processes, there are a number of areas that AI can directly benefit and transform the student’s experience specially for new freshmen undergraduate generations. Some of the potential opportunities are:

    • Students can better manage their degree plan in a more intuitive and engaging way via a conversation with an AI bot and be able to make adjustments to their degree plan real-time and without the need to wait for an advisor and from your mobile device

    • AI can help research institutions process large amounts of data and summarize key findings faster and in a more intuitive way (example: Google analytics bot)

    • AI can drive dynamic learning scenarios to make more realistic learning simulations and identify if students are bored or struggling with course content

    • AI can help to automate basic activities like grading

    • AI could help adjust the student workspace by learning how they are using an application like their school’s Learning Management System

    Overall, the opportunities to begin disrupting the traditional student-support and academic are enormous and will depend on institution’s appetite for radical transformation by leveraging disruptive technologies such as AI in a way that can fundamentally change how a future student interacts with a college or university. Only those institutions, product/services companies, administrators, educators, start-ups and technology professionals that are willing to embrace the future and embrace a shift in the direction, will be able to shine and stand out from the rest of the competition by delivering superior and transformative experiences to future student generations.
    tag

    Financial

    Machine Learning

    Learning Management

    Quantum Computing

    Weekly Brief

    loading
    Top 10 Education Tech Solution Companies - 2020

    Featured Vendors

    Arlo

    John Mitchell, CEO

    Esri

    Jack Dangermond, President

    ON THE DECK

    Education 2020

    Top Vendors

    Education 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Priority 2021: Achieving 100% Automation in Finance

    Priority 2021: Achieving 100% Automation in Finance

    Ekaterina Sejourne, CFO, Puma Energy Asia Pacific Pierre Costa, Global CIO, Puma Energy
    Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19

    Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19

    Patrice Simon, CTO Data and Analytics, CWT
    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    Hiro Imamura, SVP and GM, Business Imaging Solutions Group, Canon U.S.A. [NYSE:CAJ]
    Evolving Customer Relationship Management: Move Fast or Die Trying

    Evolving Customer Relationship Management: Move Fast or Die Trying

    Ed Ariel, Vice President of Service Operations, ezCater
    Importance of Customer Relationship Management Implementation

    Importance of Customer Relationship Management Implementation

    Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
    How enterprise tech startups and corporates can collaborate for innovation

    How enterprise tech startups and corporates can collaborate for innovation

    Paul Santos, Managing Partner, Wavemaker Partners
    How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork

    How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork

    Faruk Bilgin, Global Director Manufacturing Engineering of Webasto Group
    Empowering the Retail Paradigm

    Empowering the Retail Paradigm

    Jason Williams, VP of Engineering, DICK’S Sporting Goods
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://education.apacciooutlook.com/cxoinsights/artificial-intelligence-in-highereducation-nwid-5731.html