An OECD report in 2015 warned that an investment in computers and iPads in schools does not improve numeracy and literacy skills. How much of this is because our teachers aren’t receiving the basic technology skills before they graduate and instead schools are then responsible for the training of their staff on how to embed technology into their everyday practice? Many schools quite simply cannot afford this investment.

Bring Your Own Technology (BYOT)

Almost all of our customers have a device and devices come and go, but one could ask why schools insist on prescribing particular platforms and models? Is this actually about licensing deals and budgets, or is it about ensuring the school has complete control of the whole environment, including the technology within it? The Bring Your Own Technology (BYOT) model is a transformative shift that allows students to bring to school any device of their choosing.

The BYOT model empowers the customer/student, underpins the personalisation of teaching, teaches students to take on the responsibilities associated with personal ownership of a device, ensures students possess technological literacy and it also broadens our teachers' awareness of the wide range of learning tools available and develops their skills and understanding of the different platforms, their capabilities and limitations.

It seems that “customer centricity”, is currently a buzz term being bandied about as though it was something never considered before and certainly in some industries, including education the notion of who is the “customer” has shifted. It comes as a surprise to many that in education the customer is the student, and they have become the anchor point for every decision we make. Some argue, quite logically, that the parents should be the customer as they pay the school fees, however the parents often expect their children to receive “schooling” as they remember it, and this does a great disservice to students and their preparation for a highly complex and rapidly evolving world. The best educators are talking to industry and higher education institutions and asking what skills they expect from their graduates, and one thing we know for sure, is that they are looking for self-directed learners who are agile and prepared for lifelong learning.

The one problem we all face is the gender gap within our IT teams. When you work in an environment where the clients are 100 percent female, and your IT team is 100 percent male, this becomes an issue. In the near future, our young women who have benefitted from the current focus on STEM in the Australian education system will bring in a vastly different skill set to the current IT requirements. A move to a more customer centric service orientation is paramount and is the only way that IT teams can confidently service the needs of any organisation. However, this isn’t just a gender issue but one of diversity. A 2015 McKinsey report found that companies in the top quartile for ethnic, racial and gender diversity were also more likely to have financial returns above their industry mean. We also know that non-homogenous teams work smarter. Working with people who challenge you can provide more scope for innovation and can assist in breaking down potential biases. So as CIO’s, CTO’s or CDO’s, we can all help contribute to building environments where girls are encouraged to contribute equally, but we need to invest now in the programs and the digital environments that will support them and act as enablers.