Optimizing Reliable Digitalization in Ed-tech
John Ang, Chief Technology Officer, EtonHouse International Education Group
John Ang, Chief Technology Officer, EtonHouse International Education Group
John Ang is the Chief Technology Officer (CTO) and Data Protection Officer (DPO) at EtonHouse International Education Group, starting his current role on July 1, 2021. He reports directly to the CEO and leads a team of 20 staff members in the IT function, with three direct reports. John's responsibilities include overseeing the implementation of innovative technologies, enhancing cybersecurity measures, and driving digital transformation initiatives like Project Lumina, which integrates Generative AI into educational processes.
Today, the public sphere has reached a crucial point in digitalization, with continuous waves of technology hitting diverse industry verticals. In this fluctuating atmosphere, digital adoption not only demands infrastructural enhancements but suitable user training systems. John Ang, a motivated professional of EtonHouse discusses the strategic recipes diluting barriers of the cyberspace. Spotlighting the deep learning capabilities of artificial intelligence, he strives to ease the implementation process among teachers, students and their guides.
Safeguarding ed-tech cyberspacesOne of the major challenges facing ed-tech companies today is ensuring robust cybersecurity amidst increasing online threats. EtonHouse addressed this by achieving the ISO27001:2022 IT Security certification, which underscores its commitment to safeguarding sensitive information and complying with international security standards. Additionally, the organization is pursuing the Infocomm Media Development Authority (IMDA) Data Trustmark to establish a comprehensive framework for data protection and trustworthiness. This certification is vital for ensuring compliance with local regulations and building confidence among parents, students, and stakeholders in the security and integrity of data handled by the organization.
EtonHouse has encountered specific obstacles and setbacks, including managing change within the user base. Some users need help adapting to new systems and technologies, which can impede progress. To address this, the organization emphasizes effective change management, including thorough communication and over-communication, ensuring that all users are informed, supported and engaged throughout the transition.
Another challenge is the possibility of technical failures in new solutions. Occasionally, an idea may perform differently than expected. In such cases, EtonHouse refines the scope and attempts to implement it again. The organization transparently communicates any failures to users and explains the steps to address them. This open approach helps maintain trust and encourages a collaborative effort to find practical solutions.
Pointers to adopt new technologiesEtonHouse adopts new technologies through a strategic evaluation, aligning them with the organization’s objectives and needs.
EtonHouse thoroughly assesses the supplier’s history. In the case of a start-up, the evaluation also includes the founders’ background. This process helps determine the reliability and expertise of the supplier.
Experience:Here, the organization’s experience with previous implementations by the supplier is considered. This allows an understanding of the effectiveness and reliability of suppliers’ solutions.
Openness and Integration:EtonHouse prioritizes uncluttered and flexible platforms, allowing seamless integration with existing systems. A platform's ability to stay compatible with other tools and systems is crucial for ensuring smooth operations and data flow.
Customizability:The platform’s capacity to be personalized and adapted by individuals within the organization is another crucial factor. Delivering this elasticity, EtonHouse tailors solutions to specific needs and pushes continuous innovation.
EtonHouse strongly emphasizes data analytics and data science. These disciplines are crucial for making informed decisions, such as predicting student enrolment trends, which helps optimize resources and planning. This comprehensive evaluation and integration strategy ensures that new technologies are aligned with current needs and adaptable for future growth and innovation.
Technology-based strategies Strengthening student engagementEtonHouse is developing an in-house ecosystem to enhance student engagement in phases, collaborating with external vendors to leverage their expertise. This system is built on comprehensive feedback and direction from parents, teachers and principals.
The organization transparently communicates any failures to users and explains the steps to address them. This open approach helps maintain trust and encourages a collaborative effort to find practical solutions
The organization focuses on creating AI-human curricula that incorporate vetting and feedback from the faculty, parents and students. This collaborative approach ensures that learning experiences are personalized and can adapt to the individual needs of each student. By continuously refining the curriculum based on real-time feedback, EtonHouse provides a tailored educational experience that keeps pace with each student’s unique learning journey, thus significantly enhancing engagement and academic outcomes.
Deep learning applications simplify integrationEmerging technologies such as Artificial Intelligence (AI) are expected to play a significant role in the ed-tech landscape. EtonHouse is preparing to integrate these innovations by focusing on application modernization alongside infrastructure and security upgrades. These efforts ensure that technological advancements are implemented seamlessly while maintaining a secure and stable operational environment. The organization is also exploring the development of new tools and platforms that leverage AI for personalized learning and administrative efficiency.
Upskilling each other and technologyAspiring technology leaders in the ed-tech sector should prioritize continuous learning and professional development. Key qualities for success include the ability to communicate complex technological concepts, foster a culture of innovation, and align technology initiatives with organizational goals. Encouraging experimentation and openness to new ideas is crucial for navigating the rapidly evolving ed-tech landscape. Additionally, understanding the importance of data analytics and predictive modeling can provide a strategic advantage in decision-making and resource optimization.
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